Serco Employment, Skills and Enterprise

Job Finding Support Service

We have been selected by the Department for Work and Pensions to provide the Job Finding Support Service. 

Job Finding Support (JFS) is designed to help those who have recently become unemployed (up to 13 weeks), who may not need extensive support but would benefit from personalised support and advice to help them re-enter employment quickly and to improve the likelihood of securing sustainable paid employment.

Find out more: Job Finding Support if you’re out of work - Job help (

About the service

The service is only available to you if you have been referred to us by your Jobcentre Plus Work Coach.

The service provides a package of services tailored to your specific needs. The service is delivered digitally (online and over the phone) so that you have the flexibility to access the service at a time to suit you. The support on offer will include a blend of:

  • Access to our online Jobs Portal which has the resources, factsheets, videos, tips and tools to bring you up to date with today’s employment practices and improve your ability to find the right job in the current job market
  • Four hours of flexible digital 1-2-1 support
  • Help to create or improve your CV
  • A mock interview
  • Job searching techniques
  • Access to the JobFinder tool so that you can quickly search thousands of live job vacancies from across the UK
  • Virtual group sessions on a range of topics from improving your confidence and staying motivated to identifying all your existing skills that can widen your job search into new roles
  • Factsheets and guides about specific sectors, the types of jobs they have available and the skills they are looking for
  • Access to a dedicated job search adviser who will help you to get the best from the Jobs Portal resources and to develop your knowledge and confidence of recruitment practices
  • Your own Job Finding Action Plan so that you control your journey back to work

If you are interested: Contact your Jobcentre Plus Work Coach for information about accessing the Job Finding Support Service.