Serco Education

Employability Practitioner Apprenticeship - Level 4


The Employability Practitioner Level 4 trailblazers employers' group, which included Serco, has developed a Level 4 Employability Practitioner apprenticeship. This offers an opportunity to further develop the career pathway for practitioners supporting complex caseloads.

Course code: 111

Duration: 24 Months Study

Level: 4

Who can apply?

The Employability Practitioner Apprenticeship is open to practitioners in a range of roles who are seeking to use their organisation's apprenticeship levy to fund their training.  These roles include:

Career or Employment Co-ordinators Advances practitioners and key workers
Careers advisors Case Managers
Case Workers Coaches or consultants
Community Support Advisors Employability Tutors
Employment Advisors Employment Coach
Senior or Lead Job Coaches IAG Advisors
Job Coaches Lead IAG Advisors
Lead or Senior Employment Advisors Personal Advisors
Employment Consultant Housing Officers Senior Student Support Workers
Training Advisors Student Support Workers

Cohorts are typically offered every term. Our next start date is January 2022.

We anticipate that face-to-face workshops will be held in regional locations across England.  These will be dependent on the location of the applicants to minimise travel for as many as possible.

See foot of page for application link.

In order to successfully achieve this apprenticeship, it is essential that you have the support of your line manager.

Apprenticeships at this level require a minimum of English and Maths at Level 2 (equivalent to GCSE grade A* -C)  but if you do not have these qualifications we can help you gain the level 2 requirement during your apprenticeship at no extra charge.

PLEASE NOTE: Anyone currently undertaking an apprenticeship or other Department for Education funded programme of study will not be eligible to join this apprenticeship until they have completed their current apprenticeship/studies.

Programme details

The Employability Practitioner Apprenticeship is an opportunity like no other!

The  Apprenticeship will typically take around 24 months of practical learning (timescales may vary depending on your weekly contracted hours) and is open to most employability practitioners (or similar) at all levels.  If you work less than 30 hours a week, then your apprenticeship study time will be extended pro rata.

At the end of your studies you will need to complete an end-point assessment (EPA) with an external assessor.  This EPA should take place within a 3-month window after the successful completion of your apprenticeship studies.

The apprenticeship will include 5 one-day face-to-face workshops (currently online sessions due to Covid lockdown requirements), up to 8 coach visits at your place of employment, together with online and work-based learning covering a wide range of operational and management skills, knowledge, self-awareness and behaviours.

Your employer must also commit to the mandatory apprenticeship 20% off-the-job training requirement.  However, this can include, the face-to-face workshops, coaching visits, local network meeting and other learning and development activities.  Please refer to the Key Documents (below) for more information on this.

Employability Practitioner Apprenticeship Overview

  • 5x regional face-to-face workshops together with online working.
  • 24 months duration for studies + attendance at end-point assessment (within 3 month window).
  • Pro rata extension to study time for those working, on average, less than 30 hours a week.
  • 20% off-the-job training time
  • 1:1 support from a coach who will visit your workplace regularly (plus telephone/online support)
  • Periodic reviews to include your coach and line manager

See the FAQ document (below) for more information.

To apply online please scroll to the application section at the foot of the page.

Employability Practitioner Apprenticeship - What is the cost?

The level 4 Employability Practitioner Apprenticeship has been allocated to the funding band of up to £6,000, however the cost of the programme may be reduced slightly depending upon previous experience and qualifications.  See Key Documents (below) for further details.

Providing your organisation pays into the levy, then this apprenticeship should be paid for through the apprenticeship levy process.  As a general guide, 80% of the apprenticeship cost is split into monthly payments to your training provider, with the remaining 20% payable on completion (this is a simplified example of the process); this is normally paid from your organisations digital account (referred to as the DAS account).

Important: You must ensure that your apprenticeship manager or procurement team can confirm that there are sufficient funds available in your organisations levy fund account.

Alternative payment options are available for non-levy paying employers (employer co-investment scheme) - please contact us for more details or see information here.  An updated scheme for non-levy employers was introduced from January 2020.

To apply online, please scroll to the section at the foot of this page.

Other Considerations

The apprenticeship levy will cover the cost of the training programme but does not cover travel costs, WebEx call charges (sometimes used for online sessions and will depend on your phone provider) or accommodation should you need overnight accommodation when attending the one-day workshops during your studies.  Salaries will not be covered.

This is an exciting opportunity to gain a Level 4 qualification whilst working but please think carefully about your time commitment and how you will manage the day-job.  Your employer must be able to allocate 20% of your working time for off-the-job study/learning; this does include the face-to-face sessions and coach visits etc. though. 

Whilst the programme is delivered flexibly, there will be deadlines for assignments and attendance at the 5 one-day workshops and coaching sessions are mandatory.  Should you need further information, please contact Serco  by phone 01452 341 829 (office hours) or email:

Remember to discuss this opportunity with your line manager who will be required to support you during your studies.  You will also need separate permission or approval from your funding/apprenticeship manager (please check this before applying).

Please note: Whilst your learning will be guided, with support from your tutors (at the workshops and online) and your coach, you will be expected to work through the learning materials via Serco's online web platform.

Each unit that you study will have a start and an end date and you will be given assessment task deadlines to complete within each unit.  Aside from these it will be up to you to determine the pace at which you study and the amount of additional reading and research you do.

This may be a different style of learning to your previous experience and it relies on your own motivation and commitment to succeed; most of the evidence required for your portfolios will be compiled from your workplace or day-to-day role.

Key Documents

Employability Practitioner Apprenticeship Overview 2021

Employability Practitioner Apprenticeship Terms and Conditions


Guidance Documents

Employability Practitioner Apprenticeship Guidance for Line Managers


To apply online, please scroll to the section below.

Complaints Policy

We work hard to ensure that apprentices and their employers receive a high-quality experience throughout an apprenticeship.  We endeavour to respond to any concerns as soon as they arise but occasionally complaints do arise.  Our employer complaints process may be found here.

Ready to apply?

If you are ready to apply, then once you have read the Key Documents and discussed with your employer/line manager the commitment you will be making, please visit the application area here to start the application process.

The next application window is now open for the cohort starting January 2022.


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Apprenticeship Levy

Your employer may pay a 0.5% levy to fund growth in apprenticeships, so it simply makes sense to get out what you put in! Let your organisation reap the benefits from that investment and further develop high calibre practitioners.