Serco Education

Operations Manager Apprenticeship (OMA)


The Operations Manager Apprenticeship is suitable for anyone who manages teams and/or projects/resources. The Operations Manager Apprenticeship includes a Level 5 Diploma in Management & Leadership and is accredited by the Chartered Management Institute.

Please read through the in depth programme information below, including the Key Documents:

Course code: 530

Duration: 18 months

Accreditation: Chartered Management Institute (CMI)

Level: 5

Programme details

The Operations Manager Apprenticeship will include face-to-face sessions with online and work-based learning, covering a wide range of management and leadership skills, knowledge, self-awareness and behaviours.  

We offer two OMA programmes, one for Serco-only managers (course code: 530) and one for external, non-Serco managers (course code: 535). Information and supporting documents on this page refer to the internal OMA programme for Serco managers.

The Operations Manager Apprenticeship will support you in developing your personal management and leadership capabilities, make effective use of information in decision-making, planning marketing activites and resource management.  On completion of this apprenticeship, you can register as a member of the Chartered Management Institute and those with 3 years' of management experience can apply for Chartered Manager status through CMI.

The Operations Manager Apprenticeship will cover the following units:

  • Introduction to Management  & Leadership (this unit is about the foundation skills and knowledge of a middle manager and leader)
  • Organisational financial management (this unit is about financial management systems and controls and the impact of external factors on organisational financial management)
  • Conducting a management project (this unit is about identifying, researching and producing a work-related project and evaluating its impact)
  • Information-based decisions (this unit is about using, presenting and communicating data that supports decision making)
  • Managing teams and individual performance (this unit is about the management of individual and team performance and how to improve performance)

Successful apprentices will achieve:

  • A Level 5 Diploma in Management & Leadership
  • CMI membership (with an option to apply for Chartered Management status if eligible)
  • On-the-job experience
  • A Professional pathway for future development
  • Level 2 in Maths and English (if you don't already have these qualifications)

Who can apply?

The Operations Manager Apprenticeship is open to anyone who manages teams and/or projects/resources including those who already have a Level 5 or higher qualification in disciplines other than business.  At present this programme is only available to Serco managers (we hope to offer it externally later on).

Serco employees based in England of any age who are responsible for managing projects, tasks or people, may be eligible to join the programme.

It is essential that you have the support of your line-manager.

A minimum of English & Maths at Level 2 which is equivalent to GCSE grade A*-C are required in order to complete this apprenticeship, but if you don't have these qualifications we can help you gain the level 2 requirements during your studies.

PLEASE NOTE: Anyone currently undertaking an apprenticeship or DfE funded programme of study will not be eligible for a higher apprenticeship until they have completed their current apprenticeship/studies.

Other considerations

The levy will cover the cost of the training programme but doesn’t cover travel costs or accommodation should you visit other Serco sites or attend workshops during your studies.  Salaries will not be covered.

This is an exciting opportunity to gain a level 5 diploma in management and leadership as part of your apprenticeship whilst working full time but please think carefully about your time commitment and how you will manage the day-job.  Although the programme is delivered flexibly there will be deadlines for assignments and attendance at workshops is mandatory.  Should you wish to discuss this further please contact Serco Education either by phone on 01452 930 300 (office hours) or email:

Remember to discuss this opportunity with your line manager who will be required to support you during your studies.

Please note that, whilst your learning will be guided, with support from your facilitators (at the workshops and online) and your coach, you will be expected to work through the learning materials via our learning platform.  Each block of modules which you study will have a start and end date and you may have one or two milestones during the module, but aside from these it will be up to you to determine the pace at which you study and the amount of additional reading you do.  This may be a different style of learning to your previous experience and it relies on your own motivation to succeed.

Valuable information session

Use the link below to listen to an information webex session that explains the OMA in detail.  Plus hear from current apprentices studying the OMA as they share their experiences so far:

OMA Information Webex session - 14th March 2018 

Is this the right programme for you?

It is extremely important to seriously consider if this is the right programme for you and your career development, please complete the following document which contains really useful exercises to help with your decision:

Ready to apply?

If this is the course for you, please click here to enter the application area and apply online.

What our students think?

Here are a few comments from our current students:

"Very good, very positive.  Has got me thinking already about how i manage my team"

"Very engaging and welcoming.  Well-paced and presented.  Facilitator clearly knows his stuff"

"OMA introduction unit was very objective and easy to understand!"

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Apprenticeship levy

Serco has to pay a 0.5% levy to fund growth in apprenticeships, so it simply makes sense to get out what we put in! Let's reap the benefits from our investment and further develop our high calibre managers and add even more value to our business units!