Serco Education

Safeguarding Contact

Email Address:

Telephone Number: 0121 345 6455  (manned between 08.30 and 16.30 with option to leave a voice message)

Police non-emergency (101), emergency services – immediate risk (999). 


Safeguarding Team

Designated Safeguarding Lead - Dean Hooton

My experience is in education and after 20+ years I still get a buzz from seeing people achieve in their professional and personal lives and being part of their journey. My experience is in Further Education and Learning and People Development, developing, growing, and managing Apprenticeship Programmes, and accredited and non-accredited personal development programmes, that deliver outcomes for learners and clients. In my time in Education I have seen many changes, one thing that has remained constant is delivering an amazing experience for people and that is what I am passionate about and what I strive for in my role. I have been with Serco for 6 months and I am excited to be on the journey and part of Serco Skills and Training Services, this is a great opportunity for Serco to deliver programmes that make a real difference.

Deputy Designated Safeguarding Lead - Jo Winwood 

I have worked in education nationally and internationally for over twenty years, with a focus on special educational needs and inclusion.  I believe that every person is a learner and can be enabled to succeed in the area they wish to work in.  I have been with Serco  since 2021, having previously worked in HE.  When I am not at work, you will find me out with the dog or the horses.

Deputy Designated Safeguarding Lead - Jenn Palmer 

My experience is operational management in finance, utilities, employability, and skills. I have found my passion in supporting our learners in achieving their career development goals. As our Learner and Employer Services Lead, I work closely with my Skills Coaches to ensure we are providing the best quality guidance and learning experience. There is nothing more rewarding than hearing the success stories of our learners following their time on programme with Serco. Outside of work, I love days out with my little one and I'm currently developing my photography skills. 

Designated Safeguarding Officer - Mike Hampton

I have worked in education for over 14 years in various training and quality roles. I believe all learners deserve to have access to high quality education to help them achieve their potential within their career and personal lives. I spend most my spare time running around after my young daughter, often being bossed around – which I honestly wouldn’t change for anything.


Designated Safeguarding Officer - Jo Wood

My experience is project, performance and business assurance management and I have worked for Serco in the Adult Education and Early Years sectors since 2004 on a variety of contracts including; Sure Start Children’s Centres, Ofsted type inspections for the Abu Dhabi Education Council, Together for Disabled Children, National Citizen Services and more recently, adult skills and apprenticeship programmes.  People are the centre of everything we do within Citizen Services and it has been wonderful to see and hear the difference each of these programmes has made to participants and learners. I care passionately about what we do and the difference we make and believe that everyone should have the opportunity to participate in an open,  safe and healthy environment.   When not working I enjoy time with the family, getting creative and walking Dexter, our crazy Cocker Spaniel.

Designated Safeguarding Officer - Rob Matts

I have been involved in Education for many years and am passionate about the difference it can make to individuals to be able to progress in their careers. I have over 13 years’ experience of working in Further Education; managing contracts and subcontracts focusing on apprenticeships and adult skills. I have also served 10 years as a Governor (including time as Chair of Governors) at a local primary school that my daughters attended. I currently serve on the Management Board of The Gloucestershire and Wiltshire Partnership; a membership network of training providers who access government funding to deliver 16-19 and adult learning programmes. I also returned to education in the last 5 years, completing the Senior Leader Master’s Degree Apprenticeship.

Safeguarding Monthly Newsletter