Serco's Apprenticeship Service

Apprenticeship Courses

Please find below a list of new and Higher Level Apprenticeships on offer through Serco's Apprenticeship Team.

Please click the links for full course information or contact us to discuss your requirements with one of our skills advisers.

Serco's IT Apprenticeships can be found here

Serco's Catering Apprenticeships can be found here

Serco's Healthcare Support Apprenticeships can be found here

Alternatively click here for the full list of Apprenticeships we offer.

Contact Serco Skills Team
1400 Apprentices supported in the last year

Team Leader / Supervisor

Invest in your future with our new Team Leader / Supervisor Level 3 Apprenticeship. 

This apprenticeship is a fantastic opportunity for you to gain a Level 3 Diploma in first line Management. Upon completion you will also be eligible for Professional Membership with the Chartered Management Institute (CMI) and/or the Institute of Leadership & Management, supporting your first steps into your career as a Manager.

The Team Leader / Supervisor Apprenticeship is suitable for anyone with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. 

This apprenticeship is available now and you can enrol at any time throughout the year. 

Customer Service Practitioner

Develop your skills with our new Customer Service Practitioner Level 2 Apprenticeship 

This apprenticeship is a fantastic opportunity to develop your skills as a customer service professional. Upon completion you are eligible to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.

The Customer Service Practitioner Apprenticeship is suitable for anyone in a front line customer service role. You may be the first point of contact and work in any sector or organisation type. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

This apprenticeship is available now and you can enrol at any time throughout the year. 

Business Administration

Gain transferable skills with the Level 3 Business Administration Apprenticeship

Suitable for anyone working in roles with administrative responsibilities across a wide range of business sectors and in many different business types.

A fantastic opportunity for you to gain a Level 3 in Business Administration developing a set of highly transferable skills on which to progress your career. 

This apprenticeship is available now and you can enrol at any time throughout the year. 

Operations Manager Apprenticeship (OMA)

Grab the opportunity to gain a Level 5 Operations Manager Apprenticeship

Suitable for both new and experienced middle managers, this is an opportunity to further develop your management and leadership skills by focusing on personal leadership skills and resource management.  

The OMA is an 18 month programme accredited by the Chartered Management Institute (CMI).  

This higher apprenticeship includes the Level 5 Diploma in Management & Leadership and on-the-job experience.  

Next cohort starts October 2018

Chartered Manager Degree Apprenticeship (CMDA)

Discover new possibilities with the Level 6 Chartered Manager Degree Apprenticeship

Suitable for managers at all levels the CMDA will help you further develop your management and leadership skills, knowledge, self awareness and behaviours.  

This higher apprenticeship is a fantastic opportunity to gain a business degree plus full chartered membership of the Chartered Management Institute (CMI), along with on-the-job experience and professional pathway for future development.  The CMDA is a three-year programme with an opportunity to fast track based on previous qualifications/experience.  

Next cohort starts October 2018

Senior Leader Masters Degree Apprenticeship

Study for an MBA and gain Chartered Manager/Fellow status with our new Level 7 Senior Leader Masters Degree Apprenticeship (SLMDA)

Serco, in partnership with the University of Gloucestershire (UoW) and the Chartered Management Institute (CMI), have developed a bespoke Senior Leader Master’s Degree Apprenticeship (SLMDA) which enables you to study for an MBA and gain Chartered Manager/Fellow status.

The SLMDA apprenticeship is open to all Serco colleagues based in England who are responsible for, or have a key role in setting strategy, direction and vision within their contract or business unit.  The apprenticeship is open to those who already have graduate qualifications in disciplines other than business as well as employees who have a first degree (BA/BSc).

The application deadline for the Autumn 2018 intake is 5 October 2018.

Serco's IT Apprenticeships