Serco's Apprenticeship Service

Sally Durbin, Project Officer, Superfast Business Cornwall, Serco

Sally has worked at Serco for 12 years. Based at our offices in Taunton, Sally has had a varied career with experience working in Quality & Audit and Facilities Management, Sally is currently in the role of Project Officer for the Superfast Business Cornwall service delivered as part of Serco’s Employment, Skills and Enterprise business.

An advocate of apprenticeships Sally completed a Level 3 Business Administration Apprenticeship two years ago, since then she has chosen to take up the Level 3 Team Leader / Supervisor Apprenticeship, which she started in November 2017.

Sally said “I enjoyed completing my first apprenticeship with Serco in Business Admin and it has helped me to broaden my existing skills as well as learning new ones which I have been able to put to good use in my Project Officer role. I decided last year to look into taking up another apprenticeship. I really think Apprenticeships are a great opportunity for personal development. I can manage my learning alongside my day job, still earn my salary and improve my future career prospects – why wouldn’t you?” 

Sally’s role involves working closely with the Superfast Cornwall Contracts Team where she is often putting to good use her breadth of knowledge and experience to take the lead on work tasks or projects.

Sally said “You often find yourself leading a team or a working group to deliver an outcome and improve things for the business, but this doesn’t necessarily mean that you’ll be a good manager. Good quality management requires a certain skill set and this is something I am very keen to learn about and be able to apply to my current role, as well as supporting my career prospects in the business.”

Sally works closely with her Training and Assessment Officer, David Stanley, who visits her in Taunton. The visit involves teaching and learning, providing feedback on her project work and help to get her prepared for her end point assessment and interview. Sally said “alongside the great support I get from David, this apprenticeship also requires a level of mentoring input from my line manager Phil Lewis who helps me to put into practice things that I am learning and provides valuable feedback so that I can improve.”

Phil said “Sally works very hard on her apprenticeship alongside a demanding day job and I am very happy to offer the support she needs. We have an arrangement to allow Sally the 20% off the job training time and we work together to make sure she is getting the support she needs. I can already see the improvements Sally is putting into place through her apprenticeship for her own work and the wider team. Sally is one of two apprentices in my team and in my experience it’s a great path for staff development which I would happily recommend to others.”

To find out about the fantastic opportunities available now through Serco’s in house apprenticeship service contact us

Please note Serco Apprenticeships are only available to Serco employees based in England.