Serco's Apprenticeship Service

Commonly Asked Questions

Serco employees can use this Commonly Asked Questions section to find out more about Serco Apprenticeships.

Can an employee still apply if they have a degree?

Since April 2017 when the Apprenticeship Levy was introduced, any employee who already has a degree can undertake a Serco Apprenticeship as long as it is in a different subject to that previously studied.

Are Apprenticeships open to all age groups?

There are no age limits, employees of all ages in England are welcome to undertake a Serco Apprenticeship.

What salary will employees earn when undertaking a Serco Apprenticeship?

Existing employees undertaking a Serco Apprenticeship will continue to be paid their usual salary as there will be no change to their salary or T&Cs for enrolling on the scheme.

If you have decided to employ an individual as an Apprentice in your business the salary is determined by the contract manager. Serco does not pay the Apprenticeship wage. The minimum that an Apprentice working for Serco should be paid is the minimum salary for their age. Please speak to your Human Resources Business Partner if you need further information.

What if the employee studied outside of the UK?

The entry requirements vary depending on the programme but most Apprenticeship only require the employee to be aged 16 or over, and be living or working in England.

If an employee has GCSEs or A Levels gained outside of the UK, then we will confirm if these can be used as accreditation towards the Serco Apprenticeship.

The employee will be assigned an assessor who will visit them each month to assess their progress. These meetings will take place at the employee’s normal place of work. The employee will need to be allocated one to one time to have these meetings with their assessor. The employee may also be required to complete assignments in their own time.

When and where does the learning take place?

The employee will be assigned an assessor who will visit them each month to assess their progress. These meetings will take place at the employee’s normal place of work. The employee will need to be allocated one to one time to have these meetings with their assessor. The employee may also be required to complete assignments in their own time.

What if an employee does not complete the full course because they are leaving the business or have changed their mind?

If an employee leaves Serco, they can take their Apprenticeship onto the next employer and complete it at their new company. Once an employee has decided on signing up for an Apprenticeship, they are making a commitment to complete the Apprenticeship and become fully qualified. We would encourage employees to think carefully about the Apprenticeship training they would like to gain as Serco will be making a financial investment on their behalf to help them qualify.

 

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