Serco's Apprenticeship Service

IT Apprenticeship Courses

Please find below a list of Serco IT Apprenticeships on offer through Serco's Apprenticeship Team. Please note that Serco Apprenticeships are only available to employees that are based in England and other eligibility criteria may apply.

Serco work in partnership with Baltic Training to deliver these IT Apprenticeships.
The Baltic Training Apprenticeship programme is a formal education programme in which the apprentice will learn in part through online delivery of content and instruction.

Online Live is Baltic Training's virtual learning environment. The unique training delivery blends lectures, hands-on practice, and instructor interaction to create the most stimulating and effective learning environment possible with both group tasks, and individual assignments.

Customisation of instruction and assessment is a major benefit of this approach, ensuring apprentices receive ongoing support and access to the course resources and learning materials.

Serco’s IT apprenticeships require you to be able to evidence application of the skills, knowledge and behaviours to your job role.  Therefore you need to be in an IT related job role or have aspirations to develop into such a role. Please contact us to discuss this if you are unsure.

Please click the links for full course information or contact us to discuss your requirements with one of our skills advisers. Alternatively click here for the full list of Apprenticeships we offer.

Contact Serco's Skills Team
1400 Apprentices supported in the last year

IT Professional Level 4

This apprenticeship builds upon the knowledge and skills learnt on the level 3 apprenticeship or equivalent.

The apprentice will complete modules that prepare them for project management and IT systems development, ensuring that thorough planning, testing and integration is completed. They will complete courses based on Windows Server 2012 and Virtualisation, allowing them to function with the vital tools of today’s networks.

Apprentices will consider how to interact with various customers in a professional manner while working on emerging technologies.

Digital Marketer Level 3

The aim of this apprenticeship is to provide the skills and knowledge required of a successful digital marketer.

The learner will undertake training to allow them to define, design, build and implement digital marketing campaigns across a variety of online and social media tools. Learners develop their aptitude to drive customer acquisition, engagement and retention while demonstrating their ability to work to marketing briefs and instructions.

Infrastructure Technician Level 3

This apprenticeship involves using technical knowledge and understanding in order to support customers with their queries and issues across a range of technical areas in relation to Microsoft technologies.

The apprentice will learn skills such as installing hardware and software, network troubleshooting and implementing security fixes for both local and cloud based systems. They will gain an understanding of coding and logic by exploring paradigms and languages for development.

Unified Communications Technician

The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment, they install basic communication hardware and software and they also deal with routine service requests from internal and external sources including fault rectification across a range of technologies.

Unified Communications Troubleshooter Level 4

The primary responsibility of a Unified Communications Troubleshooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

Cyber Security Technologist - Level 4

The primary role of a Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks, controls, measures and mitigations to protect organisations systems and people. All those in this occupation work to achieve required security outcomes in a legal and regulatory context in all parts of the economy.

They develop and apply practical knowledge of information security to deliver solutions that fulfil an organisation’s requirements. They will work on areas such as security design & architecture, security testing, investigations & response

Cyber Security Technologist – Risk Analyst Level 4

The primary role of a Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks, controls, measures and mitigations to protect organisations systems and people.
With a focus on risk analysis, all people in this occupation work to achieve required security outcomes in a legal and regulatory context in all parts of the economy. They develop and apply practical knowledge of information security to deliver solutions that fulfil an organisation’s requirements. Those focus on the risk analysis side focus on areas such as operations, risk, governance & compliance

Software Development Technician Level 3

The aim of this apprenticeship is to provide the skills and knowledge required to begin a career in software development.
This allows the learner to gain an understanding of the tools and methodologies used by software developers. Learners will gain an appreciation
of the concepts, approaches and techniques of programming and will apply these to simple software components used by teams within their
organisation and their customer base. Software development technicians will also be engaged with software testing to ensure that components meet
the required specifications and intended functionality.

Software Developer Level 4

The primary role of a software developer is to build and test simple, high-quality code across front end, logic and database layers. A developer
will typically be working as part of a larger team, in which they will have responsibility for some of the straightforward elements of the overall
project. The developer will need to be able to interpret design documentation and specifications