Serco Enterprise

Information, Diagnostic, Brokerage (IDB)

Serco Enterprise are experienced in delivering IDB models that create impact for service users.


Provision of knowledge and information via factsheets, online resources, guides, top tips, videos and blogs to assist businesses. We look to give people employed in business the knowledge and information required to develop their businesses and find solutions to business problems in a rapidly changing economic, political and social environment.


Experienced business advisers work with businesses to understand their requirements and goals and assist with the development of business ideas and plans. Our advisers are experts at working with business owners to help them identify the right steps forward to achieve business growth across a range of core business topics; finance, sales and marketing, employment and HR, innovation, technology exploitation, start up, international trade, skills and training and social enterprise.


We work closely in partnership with funded business support provision across our contract areas building working relationships that allow for effective brokerage of business clients to the right support at the right time for them. We quality check the outcome of all of our outward referrals to ensure we are exceeding customer expectations.



Business support contracts with a focus on IDB

Heart of the South West Growth Hub

This service provides independent diagnosis and referrals to existing business support services. They are the first point of contact for businesses in the Heart of the South West LEP area wishing to develop and grow.

Past contracts

Heart of the Southwest Business Support Service

Heart of the South West Business Support was part of the Rural Growth Network in Devon and Somerset. The service offered an extensive package of advice and support to aid business growth and is delivered through a wide range of local business support organisations and specialist advisers. Delivered through an IDB model the service provided:

  • Access to a local business adviser to talk through plans and source the help needed to move forward
  • Events and workshops to help fine-tune skills, improve knowledge and keep abreast of emerging trends in technology, finance, marketing and export
  • Dedicated support programme for women in business
  • Advice and support for businesses in the Devon Work Hubs Network
  • An innovation programme for Devon-based businesses to support and embrace innovation within the context of the business


Business Link

Serco Enterprise delivered the government's free to access Business Link service in Cornwall and the Isles of Scilly, Devon, Somerset and London. Business Link provided any business with easy access to all the information, impartial advice and expert support they need to start, run and successfully grow a business. Delivered through a traditional IDB model the service was enhanced by delivery of additional concurrent services funded by the European Union such as high growth programmes, environmental and specialist rural provision.

Rural Focus

With a focus on farming and rural business our RURAL FOCUS service is an example of a broader deeper IDB model, made possible with additional funding secured by Serco Enterprise through the Rural Development Programme for England and the European Agricultural Fund for Rural development. Delivered across the South West of England the service provided:

  • Rural Advisers to assist with the development of a business and ideas
  • Built on the core Business Link service to assist rural businesses to start, run and grow
  • Knowledge and information to assist rural business
  • Access point to rural services, grants and other support through the Rural Development programme for England

About us

Serco Enterprise specialises in providing business support solutions to drive economic growth

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