Serco Employment, Skills & Training

Skills Bootcamp in Digital Skills for the Workforce

Upskill your workforce in digital skills with Government funded training

ENQUIRE NOW

This Skills Bootcamp is for employees who wish to gain an understanding of the knowledge and skills required for a job role within the digital workforce area, with skills reflected and requested by employers. 

 

Topics include: 

AI Innovations in the Workplace 

Discover AI's practical uses in business, evaluate its risks and benefits, and debate its impact on employment. 

 

IT Systems and Business Functions 

  • Recognising Equality, Diversity and Inclusion (EDI), Safeguarding, Prevent, and British values in digital context.  

  • Understanding online safety, plagiarism, and responsible AI use 

  • Identifying business functions and matching IT systems (CRM, ERP) and analysing strategic tools including SWOT and Kaizen. 

 

Digital Communication and Etiquette  

Using digital tools professionally and appropriately, understanding tone, clarity and inclusivity on Zoom, Teams, email and chat. 

 

Data Architecture and Microsoft Excel 

Learn data structures and Excel skills for effective analysis, planning, and communication through formulas, filters, and charts. 

 

Cloud Computing Essentials 

Understand cloud computing concepts and models and evaluate their business impact. 

 

Cyber Security and IT Policies 

Learn to identify digital threats, implement preventative measures, and understand key IT policies and ISO standards for protection.

 

For Employers   For Learners  Request a call back

We will work with you to ensure the training meets your business requirements and priorities.

Fill in our enquiry form and one of our team will be in touch to find out more about your business’ needs and tell you how our Skills Bootcamp in Data Management can help

Our Skills Bootcamp in Data Management is supported by government funding

Free for employees earning under £32,000 (eligibility applies)

90% government funded and 10% employer contribution per learner for SMEs

70% government funded and 30% employer contribution per learner for non-SME


Success with Skills Bootcamps

By taking part in this course, your employees will gain the knowledge they need to keep your business ahead of the competition, optimise your use of cloud services and capitalise on the returns on offer.   

We also provide training on key professional skills needed to be effective in a digital role so your employee can manage their work tasks and projects to drive the best results. 

Investing in your team’s education is an investment in your business’s future. 

Thank you for considering our Skills Bootcamps in Digital Skills for the Workplace. We look forward to helping you take your business to the next level! 

 Find out how our Skills Bootcamps in Digital can help transform and grow your business. 

ENQUIRE NOW


The Business Benefits of Digital Skills for the Workplace

Enhance Digital Communication and Professional Etiquette

By mastering the use of digital communication tools like Teams, Zoom, and email, businesses can ensure that their workforce communicates professionally and inclusively. Understanding tone, clarity, and digital etiquette enhances team collaboration and customer interactions, leading to improved business outcomes. 

Streamline IT Systems and Support Business Functions

Through a deep understanding of IT systems such as CRM and ERP, businesses can effectively support their operations and decision-making processes. Employing strategic tools like SWOT and Kaizen helps in identifying opportunities for growth and improvement, ultimately enhancing overall business efficiency. 

Leverage Data Architecture and Excel Proficiency

Businesses can benefit from employees skilled in data architecture and Excel, as these tools are pivotal in data analysis, planning, and communication. By interpreting data structures and utilising Excel formulas, filters, and charts, organisations can make data-driven decisions that foster growth and innovation. 

Harness the Power of Cloud Computing

Understanding cloud computing concepts and models such as IaaS, PaaS, and SaaS allows businesses to evaluate the benefits and risks associated with cloud solutions. This knowledge enables organisations to optimise their IT infrastructure, reduce costs, and improve scalability and flexibility. 

Strengthen Cyber Security Measures

By identifying digital threats like phishing and malware, and implementing preventative measures, businesses can protect themselves from potential cyber-attacks. Understanding incident response strategies ensures that organisations can swiftly manage and mitigate the impact of any security breaches. 

Comply with IT Policies and ISO Standards

Analysing IT policies, including Acceptable Use and GDPR, alongside key ISO frameworks, ensures businesses maintain service quality and compliance. This understanding helps organisations navigate IT challenges and uphold standards that protect both the company and its customers. 

Build a Positive Digital Identity and Professional Presence

Creating a robust digital identity and professional branding through platforms like LinkedIn or online CVs enhances employability and networking opportunities. Safe data-sharing practices ensure that businesses project a trustworthy and credible online presence. 

Improve Customer Service through Digital Tools

Understanding customer types, journeys, and applying stakeholder theory using digital tools optimises customer service and business continuity planning. Effective communication strategies ensure businesses meet customer needs, leading to increased satisfaction and loyalty. 

Foster Digital Collaboration and Efficient Task Management

Utilising digital collaboration tools such as Teams and task management platforms like Trello and Planner, businesses can enhance teamwork and productivity. By efficiently managing tasks and schedules, organisations can meet deadlines and achieve business objectives more effectively. 

Develop Practical Skills in Google Workspace and Power BI

Employing practical skills in Google Workspace and Power BI allows businesses to create collaborative documents and visual data presentations. These tools facilitate teamwork and provide insights that drive informed decision-making and strategic planning. 

Adapt to AI Innovations and Future Workforce Needs

Understanding AI components and their ethical implications prepares businesses for the future of work. Evaluating the impact of AI on jobs enables organisations to adapt and leverage AI innovations while ensuring ethical practices and workforce readiness. 

Dont miss out

Fill in our enquiry form and one of our team will be in touch to find out more about your business’ needs and tell you how our Skills Bootcamp in Digital Skills for the Workplace can help.

Register your interest