Serco Employment, Skills & Training Services

About us

Employment, Skills and Enterprise

In April 2016 Serco Employment, Skills and Enterprise was born, following the amalgamation of Serco’s Welfare Services; Vocational Services and Education; and Peninsula Enterprise, to form one business unit. Sitting under Citizen Services within our UK & Europe division.

Read our latest Impact Report
6600+ Businesses have engaged with our enterprise programmes

Supply chain fees and charges policy

Skills, Training and Enterprise Support

Serco delivers a comprehensive range of skills, training and enterprise support programmes on behalf of local and central governments. Our capabilities include vocational training and development, in-work training for businesses, leadership development for the education sector, and programmes that target the specific needs of communities and the different growth needs of local businesses.

We help individuals to enhance their work prospects, small and medium sized enterprises (SMEs) to develop skills so their businesses can flourish, and the education sector to continue to raise standards through a comprehensive range of government-led skills and training programmes. In doing so, we help to strengthen local economies.

With an in-depth knowledge of every contract we deliver, the strength of our team rests with the dedication of each and every member of staff to provide customers and programme participants with the best possible service and outcomes. Through our comprehensive service capability, we are able to manage a range of programmes on behalf of local and central governments:

Small and medium sized enterprises (SMEs)

SMEs often need additional capacity, expertise, and funding to provide important employee training and business development. We administer government programmes that aim to help SMEs upskill their workforce and grow their business.  

In-work training and development

In-work training and development not only helps people to earn more by improving their skills and progression in work, it also enables employers to recruit new staff and retrain or upskill existing staff. 

Leadership development for the education sector

We provide continuing professional development to enhance leadership skills within the education sector, including head teachers, leadership teams, business managers, children’s centre leaders, support staff, and governors on a daily basis.

Government initiatives that target specific needs

Programmes are typically designed to enhance prospects within a community, either to improve employment prospects, fulfil employer skills gaps, or support local economic development.

Local business support and economic development

We provide specialist business support programmes including superfast broadband exploitation and digital inclusion that help increase the competitiveness of local businesses and drive economic growth.

Please download our latest Impact Report for case studies on our Employment, Skills, and Enterprise business.

Employment Services

Working with our network of delivery partners, Serco manages flagship employability programmes on behalf of governments to help long-term unemployed people to gain sustainable work.

Due to our experience in the employability sector and our providers’ expertise in supporting people into work, Serco is well placed to help citizens improve their lives through sustainable employment.

Our established delivery model combines our extensive experience as an integrator in the employability sector, with the knowledge and expertise of our local delivery partners. 

Serco’s delivery network is made up of providers from the public, private, and third sectors, working locally in the communities we serve. Together we provide essential support services that help jobseekers to improve their prospects of securing employment.

Our partnership approach means that jobseekers benefit from a personalised package of support provided through expert organisations that help them to deal with multiple and complex needs, and get back into work.

Find out about our Inspiring Families programme - an employment programme which supports families in North and East London.

Disability Confident

Serco is a Disability Confident Employer

Institute of Employability Professionals

Serco are a Corporate Affiliate Partner of the Institute of Employability Professionals (IEP)

IEP is the only professional membership institute for the employability profession. It represents its members to key influencers and sets the standards for the profession. IEP members have a commitment to their profession. They are leading experts in their field. 

IEP has members all over the UK and the Republic of Ireland working for leading private, public and third-sector employers. 

As an affiliate partner Serco works with IEP to set the standards for the profession. Affiliates ensure that those working in the sector have access to high-quality learning and development.


IEP’s Corporate Affiliate Partners have successfully influenced Merlin and Matrix who now take account of IEP when assessing organisations.  Affiliates also have effective relations with government through the Department for Work and Pensions (DWP). Most of all IEP’s Corporate Affiliates champion the employability profession and seek to promote it as a first class career.

Developing careers

IEP’s Affiliates gather frequently to advance professionalism and careers in the sector. They would welcome new providers to join them that share their vision of a high performing and dynamic profession supported by excellent professional practice.

Find out more about IEP 

Latest news

Latest news from our Employment, Skills and Enterprise business

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