Serco Employment, Skills & Training Services


Commercial Agreement for Employment & Health Related Services (CAEHRS)

We are delighted to be part of the CAEHRS Framework, a programme which has been designed to facilitate the procurement of employment and health related services on behalf of the government and other contracting authorities across England, Wales and Scotland. The aim is to support people who are unemployed, disabled, have a health condition or other barriers to work, to find training and employment. The CAEHRS Framework will run over the next 5 years, to 2025. 

Serco has been awarded a place on 6 regional lots of the framework as well as successfully qualifying for the national lot. 

10 years + We have been delivering employability programmes for more than 10 years

Tier One provider in    
- Central
- North East
- Southern
- London & Home Counties
- Wales 

Tier Two provider in
- North West

Our employability services

For more than 10 years, Serco has been committed to supporting and improving the employment sector. Serco is passionate about working with supply chain partners and integrating local services to enable claimants, customers and job seekers to access the most effective blend of personalised support to find lasting, meaningful employment. 

The current economic climate means that the employment, skills and training services we deliver are more vital than ever before. 

Working side-by-side with our valued delivery partners, we combine our strengths as an integrator with the knowledge and expertise of local providers, stakeholders and research partners.     

Thanks to our long-standing relationships, we have a strong network of the very best local providers who are experts in meeting the specific needs of individuals in each region. Our proven delivery model allows local SMEs to deliver publicly funded contracts that would otherwise be out of their reach. This approach has allowed us to build a diverse network of providers from the public, private and voluntary sectors.    

Serco and its provider network collaborate with a range of stakeholders, such as local authorities, prisons and charities to identify eligible individuals. Working closely with our excellent research partners including universities and our own customer experience and service design agency, ExperienceLab, we continually improve and evolve our services. 

Our own expertise is underpinned by a depth and breadth of service delivery – including health, education and skills, business support, family-related services, offender management and local government. 


Working with us

If you share our values and are interested in working with us, please complete our DWP CAEHRS Expression of Interest. When accessing the link you will need to select either 'register' for first time users or 'login' if you have used our procurement portal before. You will see these options on the top right hand side of the screen.  

We work with a diverse network of organisations, both large and small niche providers, with a proven track record of delivering employability and skills support with innovative, local delivery and performance against contractual targets; and established stakeholder and employer relationships

Our Values


Our culture is based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviours and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation.

Our values need to be lived every day, used to help us work through any challenges we may face and help us recognise and celebrate our achievements. They guide us in our dealings with colleagues, customers, suppliers, partners, stakeholders and the communities we serve. 

Working with you

It is by building and nurturing strong relationships with a wide range of partners from private, public and not-for-profit sectors that we best meet the needs of our customers.

We strive to work with new partners that share our values and approach to market leading service delivery.

We are a Merlin accredited prime contractor, testament to our dedication to sustainable excellence, and positive partnership working with our supply chain.

Read our latest Merlin Assessment Report               

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