Feridax is an independent wholesaler of motorcycle products based in the West Midlands.
During her time at Feridax, Gemma had gradually worked her way up in the business from a junior role to Office Manager. With no previous management experience, Gemma required training to support her in her role and also support her to eventually realise her ambition of progressing into a senior management position.
Protocol Consultancy Services is one of Serco's network of expert training providers chosen to deliver the Skills Support for the Workforce (SSW) programme. Through a review of Feridax’s training needs, Protocol Consultancy Services identified skills gaps in several of the staff including Gemma.