Pilot Training, one of Serco’s network of expert providers chosen to deliver the SSW programme, completed a training needs analysis with the business which identified the training courses which would benefit their staff. 

35 staff members completed the NVQ in Spectator Safety, and the management team achieved an award in Education and Training to enable them to confidently train their staff.

Three team members are also completing an award in Assessing Competency in the Workplace to enhance development across the business and to continue measuring and monitoring of staff.

As a result of the training the business has been able to:

• Increase job opportunities for the community by opening vacancies to job seekers with no security or stewarding qualifications, safe in the knowledge management team can deliver this training and adhere to Green Guild for Safety at Sports Grounds
• Diversify and grow the business delivering training for other security companies
• Prepare for the Commonwealth Games

Rob Spears, Managing Director, explains how the training has benefitted the business:

"Pilot have taken into consideration our operational business hours, working with us at weekends to deliver and assess our teams. Delivering training with a blended approach to offer a bespoke package that prevents disruption to our business.

Qualifying as a trainer and assessor has given me the confidence to expand our business, offering our services to other business at the same time developing our staff with critical qualifications and become recognized as an employer that invests in our biggest asset, our staff.”