Restart Scheme

Overcome recruitment challenges

Looking for a free, timesaving way to fill job vacancies? Watch our video to find out how the Serco Restart Scheme can help.



Reduce recruitment and ongoing training costs

We work with businesses in Wales and the West Midlands to overcome recruitment challenges and reduce the cost per hire. If you want to benefit from our fully-funded service to bring a pool of suitable candidates with the skills you need through your door, get in touch today

We'll also talk you through gaining access to post-employment support, including career progression training at no cost, so new hires and existing staff stay highly motivated in their role and able to deliver on their objectives.  

Find suitable candidates looking for long-term roles 

We know it can be expensive and time-consuming to find the right people for your business. But it doesn't matter whether they are for the shop floor or skilled professionals, we will work with you to match candidates to your needs. 

Our service is tailor made to your business, so whether you are a large or small employer, we can help. Because making sure people are job ready is what we do, means you can focus on growth and profit. 

Reimagine recruitment and contact us today

Our employment team will work with you to provide a tailored, fully-funded recruitment service which gives you access to a pool of suitable candidates that have been developed to meet your business needs.

It includes pre-screening of suitable candidates, arranging recruitment days, company specific training to ensure candidates are ready to work for you and post-employment support including career progression training.

Contact us Success stories

Take advantage of our funded service

Step 1: We meet with you to better understand your business objectives and hiring needs  

  • We will get to you know your business so we can match you with candidates that we've developed to provide the best fit, so they add value from day one
  • The Restart Scheme is funded meaning it's no-cost and obligation-free

Step 2: We setup Meet the Employer and Insight sessions for potential hires 

  • We do all the hard work of setting expectations and getting candidates ready for work in your business and sector
  • This means a happier workforce and reduced staff turnover

Step 3: We source, sift, and train candidates to bring a pool of suitable skills to selection days 

  • We work with our partners to make sure candidates have the relevant skills required before assessing and putting them through the recruitment process
  • Benefit from a pool of suitable candidates to choose from during selection

Step 4: We provide additional experienced resource to support the interview process 

  • We can remove the repetitive administration of onboarding new starters by facilitating group interviews and pre-employment assessments
  • Receive additional experienced resource and expertise to support your needs

Step 5: Our support doesn’t stop when the candidate starts! 

  • We offer further support to ensure your business has the employee skillsets it needs to flourish and keep your workforce engaged and happy 
  • We can work with partners and Seco-led services to train existing staff too

Claire Lane - Head of Employer Engagement

I have worked in recruitment and employability for seventeen years and I still love it as much as the day I joined. It is a privilege to be playing a part in the Restart Scheme and helping people find their next role. And finding innovative solutions to support our Participants into sustainable, long-term employment is what I am passionate about. Get in touch to find out how we can help your business. 

Connect with me on LinkedIn

Meet the team - Wales

Emma Wood – Employer Engagement Manager

I have 25 years’ experience in recruitment and employability. I’m passionate about people and business and keen to make a difference every day. I offer a consultative approach to supporting our Participants and employers through every step of their recruitment process. I also have extensive experience in Workforce and Succession planning, strategic account management, recruitment and retention. I’m immensely proud to be working at Serco on the Restart Scheme and helping our Participants achieve their dream job goals.

Connect with me on LinkedIn

Emma Wood

Hannah Monaghan - Employer Engagement Manager

I am passionate about helping individuals to find a job that best suits them as I believe everyone should enjoy what they do! It’s incredibly rewarding to work with employers and help them to fill their vacancies, matching business’ with individuals who meet the role criteria and skillset.

Izzy Jacobsen - Administrative Apprentice

I joined Serco in February 2023, and the time has gone so fast! Before this job I studied in college and completed my A-levels in English Literature/Languages and Health and Social Care.

I work with an amazing group of people in the Employer Engagement Team in the Cardiff Office. I also feel very lucky to be able to have the opportunity to play a part in our Participants’ journey into finding work.

Meet the team – West Central

Kirstey Henry, Employer Engagement Manager 

I have 14 years of experience within the employability sector as well as experience as a manager in the retail sector.

My passion is to understand what employers are looking for when supporting their recruitment needs. I am also keen to ensure that our Restart Scheme Participants get the opportunity to access employment roles that match their skill set and aspirations.

I am proud to work for Serco on the Restart Scheme, working with a dedicated team who make a difference to the lives of many people.

Jennifer Garratt-Parker - Employer Engagement Coordinator (Hereford, Worcestershire and Shropshire)

I have a variety of experience working in various industries throughout my career, most prolifically the Hospitality sector. Employer engagement and building strong working relationships is where I thrive, especially when helping individuals achieve their bespoke recruitment needs.

Imbraz Uddin - Employer Engagement Coordinator

I am passionate about helping individuals to find a job that best suits them as I believe everyone should have a chance to better themselves. It’s such an honour to work with both national and local employers and to give back to the local community.

Travis Dempsey, Employer Engagement Coordinator

Most of my career has been spent working in the employability sector. I started my journey on the Kickstart Scheme and my experience includes pre-employment training, management, job coaching, employer engagement and partnership relations.

I enjoy creating strong working relationships and engaging with employers to support individuals in the local community back into employment. I believe in the importance of helping our Participants to gain skills that will help them into long-term employment, and pride myself on finding job opportunities to match.

Tyran Grant, Employer Engagement Coordinator

I have worked in recruitment and employability for over 2 years. I am passionate about helping Participants better their lives through sustainable employment. I was once on the other side of the fence, claiming benefits myself, so it’s rewarding to be able to create opportunities for Participants in their local areas.

My previous work history varies across different sectors such as warehousing, security, retail and driving. I enjoy networking and building relationships with employers to support with their recruitment needs.

I am proud to be a part of the Serco Restart Scheme providing support for our Participants.

Kieran Rodway, Employer Engagement Coordinator

I have honed my skills in recruitment through various roles throughout my career. My experience in account management has been the cornerstone of my career; fostering strong relationships with key clients by understanding their unique needs and aligning them with tailored staffing solutions.

My work experience has given me the unique skill of navigating the intricate landscape of recruitment, account management, and employer engagement. I look forward to changing the lives of many of our Participants.

Tell us your recruitment needs