Michael*, a mature individual who had been a bus driver in Handsworth for 18 years, was made redundant during the pandemic. With a stable job unexpectedly lost later in life his confidence suffered; something that was compounded by uncertainty in how to find a job in today’s online world. 

Referred onto the Restart Scheme, his Job Coach at Business 2 Business recognised Michael had lost his motivation and needed pastoral and practical support to help him on his journey back into employment: 

• 1st stop: Because Michael struggled with completing online application forms and felt unable to progress, his Job Coach ran sessions to help him position his experience using a strong CV and covering letter. 

• 2nd stop: Then, to make sure Michael could see he was making progress, he attended an employability skills course to build his confidence and help him sell himself to employers in the Transport sector.  

• 3rd stop: Several job search sessions were also conducted, which gave Michael the opportunity to apply for suitable roles with the help, guidance, and support of their Employment Coach. 

• 4th stop: Now committed to making the most of the support on offer, Michael took part in mock interviews, which addressed areas where he needed to improve his technique. 

• Last stop: Throughout the journey Michael built his confidence and recently started a full-time role in the transport industry - and his employer has already verbally recognised Michael for going the extra mile! 

*Pseudonym 

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