Serco Employment, Skills and Enterprise

Restart Employability Programme

Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme in 2 Contract Package Areas (CPA): 

CPA 1a - West Central (Black Country, Coventry, Greater Birmingham and Solihull, The Marches and Worcestershire)

CPA 6 - Wales. 

The DWP announcement can be viewed in full here: How the Restart scheme will work - GOV.UK (

About Restart

The Restart scheme announced as part of the Spending Review 2020, will give Universal Credit claimants who have been out of work for at least 12 months enhanced support to find jobs in their local area. Restart will break down any employment barriers that could be holding them back from finding work. Providers will work with employers, local government and other partners to deliver tailored support for individuals.

Restart will provide intensive support designed to help Participants into sustained work. It will initially target people who have spent between 12 and 18 months claiming Universal Credit. Restart will provide additional intensive support above what is available through Jobcentre Plus (JCP), supporting claimants into sustainable work.

Our Approach

We are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. As part of Restart our programme will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future.

We are committed to partnership working, and our Restart offer combines the skills of the public, private and voluntary sectors. As lead provider and service integrator we are keen to help SMEs and innovative new entrants to the employability market, offering them the opportunity to grow their capacity. 

Our Partnership team has already engaged a wide range of stakeholders and service providers in each CPA, working together to design a service which meets the local skills and labour demand. 

Continuous improvement is at the heart of what we do and through the development of a Centre of Excellence we will make best use of data and research to create evidence-based practice which drives positive outcomes. This knowledge base will contribute to the advancement of the sector and the quality of employability programmes for the long term unemployed.  

Working with us

Our network of partner providers is now established in both Wales and West Central CPA areas. However, we are always looking to build our network of organisations, both large and small niche providers, with a proven track record of delivering employability and skills support. Please visit our CAEHRS page where you will find more information about working with us. 

Visit the CAEHRS page

Tell us about your local services

If your business provides services which can benefit Restart employability Participants in their journey to finding sustainable employment, please complete this short form and a member of our team will get back to you.

As part of our Restart programme we will be establishing a knowledge bank of ‘wrap around’ services which will be accessible to our Job Coaches across the CPA area in order that they are able to refer participants to the best sources of local support to meet their needs.

Complete our form

Local Integration

Over the coming weeks as we get ready for the Restart programme launch in late June our Partnership team will be reaching out to stakeholders across the CPA areas in order to engage them with the programme and ensure our offer remains tailored to emerging local labour market needs.

If we have already engaged with you as part of the Restart programme tender process, we will be in touch with you soon.


Contact the Restart Partnership Team

If you represent a public or private sector organisation in the Wales or West Central CPA area and would like to talk in more detail about our Restart programme and how it may compliment or integrate with services you have to offer please contact our Restart Partnership team.