Restart Scheme
Daniel* became unemployed due to the COVID-19 pandemic, requiring him to move back home to North Wales to live with his parents. Daniel was lacking in confidence after being out of work for two years and was unclear about what type of job he wanted to do - he had previously worked in IT and Customer Services.
At the first meeting with Daniel, his job coach at People Plus - Joshua - completed a diagnostic assessment to understand Daniel’s current knowledge and views. During conversations it was clear he lacked self-belief and confidence. Furthermore, Daniel was also reliant on his family to provide childcare. The combination of this made Daniel feel he would not be able to successfully find work.
When asked what type of work would make him feel stable and rewarded, Daniel mentioned he had previously worked in IT for Aston Martin where he helped establish customer service standards for telephone workers. This was a role he enjoyed, and Daniel decided he would like to do a similar job again. Joshua then encouraged Daniel to undertake a CV workshop.
When Joshua was contacted by an Employee Relationship Manager from Serco with details of a job vacancy dealing with inbound customer requests, he felt the role would be suitable for Daniel: it was a home-working position, meaning Daniel could be there for his family, and it was something he had experience in and would enjoy doing.
Unfortunately, Daniel’s initial application for the position was unsuccessful due to an IT issue, which left him feeling despondent. Joshua reassured him that it could not be avoided and spoke with the Employee Relationship Manager at Serco to try to get Daniel another interview.
Fortunately, a second interview was offered and set up, and Joshua provided Daniel interview support to ensure he was better prepared this time. Daniel did well at interview and was successful in securing the role. He now works full-time in Customer Services at Serco.
Daniel said:
*pseudonym
