Restart Scheme
The digital skills gap is prevalent across West Central England where Serco delivers the Restart Scheme. As the Deputy Principal of The Recovery College explains, “Feeling inadequate or under-skilled when everything in our lives today is on a digital platform can be devastating for an individual’s wellbeing.”
When he was referred onto the Restart Scheme, frustration and anxiety had affected Cody’s* behaviour to such an extent he was asked by his parents to move into his Grandparents home to ‘cool off’. At this point, he recognised having a job would help him get his life on track, but with no employment background and little confidence, he was finding it difficult to see a way forward.
Caring duties meant Amber* had been out of the workforce for 17 years and felt unconfident, left behind and unsure of where to start on her job search.
Being made reductant from her hotel job during the pandemic had put a strain on Michelle's finances and forced her and her daughter to move into shared housing. Tired of the verbal abuse from housemates and their drug addiction, Michelle was determined to find work and secure a stable home for herself and her daughter.
