Serco Employment, Skills and Enterprise

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6th Apr 2022 Restart Scheme

From redundancy to dream job in childcare thanks to the Restart Scheme

Morgan wasn’t expecting to be made redundant during the pandemic from her call centre role she’d held for three years, and her confidence took a knock. Initially, she’d tried a change in career direction back to childcare, her dream role which she held qualifications in. However, her mental health deteriorated each time she was rejected for a role due to lack of recent experience, and she no longer felt she could successfully apply for these vacancies.  

30th Mar 2022 Restart Scheme

Marrying employability support to create progression routes for both employee and employer

With ambitious expansion plans, Birmingham’s popular tram network, West Midlands Metro has teamed up with Serco to recruit various roles within its Engineering, Customer Services and Maintenance teams. The joint approach allowed the company to access recruitment and post-employment support from Serco’s Restart Scheme (progression into work) and Skills Support for the Workforce (in work career progression) for no cost whilst tripling in size and doubling the tram fleet. 

30th Mar 2022 Restart Scheme

Sandra progresses from unemployment towards small business ownership

Talented baker, Sandra, has a dream to open a café in South Wales. But with no formal qualifications, and being unemployed with a family to support, she considered it to be nothing more than a pipedream. Sandra’s Job Coach is determined to help her achieve her dream and to do this, Sandra needs some formal qualifications to support her CV.  

30th Mar 2022 Restart Scheme

How a team approach helped Darren, who faces multiple challenges

Darren was candid with his Job Coach when he joined the Restart Scheme. Depression, alcoholism, mounting debt, and a terminally ill father seemed all-encompassing. Given the breadth of his barriers, his Job Coach decided a whole team approach underpinning his pre-employability work was appropriate. Every member of the team was involved to provide holistic support.
 

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